Headshot Retouching Support

Frequently Asked Questions

Is it free to create an account?

Yes. Making an account with Motive Retouching is 100% free.

What are your prices?

For the prices of Pro Standard retouching, additional options, Custom services, and rush processing, see our Samples & Pricing.

How fast will my order be ready?

3-4 business days for Pro Standard orders, and 5-7 business days for orders with any Custom Retouch images. If you purchase Rush processing, your order will be ready in 24-48 business hours. Other factors may affect processing speed. For more information, see our Samples & Pricing.

What file type and size should my photos be?

Files must be in .jpg or .png format. Pixel dimensions should be at least 1200x1500, with 2400x3000 or larger being optimal. Files should not exceed 15MB.

How do I submit images?

Just upload your images, edit your services, and provide notes in your shopping cart. Then simply check out. Place your order now.

How do I order Custom services?

Once you upload your images, be sure to write any notes and Custom requests you have in the provided text and/or visual notes boxes. After you check out, we'll review your notes and price out any Custom services you've requested, and you'll have the opportunity to purchase the options you'd like. Remember, every image gets Pro Standard service. Custom requests are additional services.

How do I pick up my images?

Entirely via our website. When your order is complete, it will be uploaded to your account, where you can view your retouched images, approve them, and download the final versions.

The colors look different on my computer and on my physical images. Why?

Colors display differently on every monitor and when printed from every printer. While the difference may not be apparent to the naked eye, for absolutely precise control over every color, consult your printer.

Note that standard image viewers, such as Windows Picture and Fax Viewer, can distort the colors of photos. Viewing headshots in a dedicated picture viewer, such as Photoshop, will show you images with their true colors.

What exactly is your satisfaction guarantee?

Headshot retouching is our craft, and we take it extremely seriously. That's why we guarantee that you will be satisfied with the retouching we've done for you, or we'll redo the image or give you a full refund. Period.

Video Tutorials

Coming soon.

Coming soon.

Coming soon.